Our customer service department is available by phone at (888)564-9098 or email at firstname.lastname@example.org.
Most inquiries are responded to immediately (during normal business hours, Central Time), and all inquiries, whether by phone or email, are handled within 24 business hours.
Contact customer service for assistance with course registration, technical issues, or complaint resolution. Our representatives will work with you to resolve the difficulty, or provide you with a full refund.
Webinar and Classroom Course Refunds and Rescheduling
Full Refund: You may cancel and request a full refund as long as you notify us 7 days prior to your class. For example, if the class is on a Thursday at 8:00 a.m., you must let us know the preceding Thursday by 8:00 a.m. We must be able to confirm this prior to that time, so we encourage you to email us at email@example.com.
Rescheduling Options: If you register for a class and need to change the date for any reason there is no charge as long as you meet the 7 day policy. There will be a $20 rescheduling fee for the effort involved in transferring your information, and attempting to fill your space if you fail to give 7 DAYS NOTICE, but please try to let us know of your class change as soon as possible.
No Refunds for no shows or less than 48 hour notice.
If registered for a class and do not call or show up for any reason (you got date/time wrong, sick, worked late, etc.) the entire class fee is NON-REFUNDABLE, no future credit will be given, no exceptions. There is limited space available for each class.
Online Course Refunds, Cancellations, and Returns
Contact customer service within five business days of your course purchase date for assistance with returns and cancellations. Customers who cancel orders within five business days of the course purchase date will receive a full refund. After five business days all sales are final and no refunds will be provided.
Contact customer service to address any accessibility or special needs concerns.
All customer data is for internal use only and will not be shared, sold, or otherwise provided to any third party.